Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us

Returns

Here at Trade™ due sanitary purposes and personal use of products we do NOT accept returns. To qualify for an exchange due to incorrect sizing, all items must be in its original state, all items must be in original packing, unworn, unused and with original tags. Request has to be made within 7 days of receipt of item(s) by sending email to Email Us. If exchange is accepted an email with additional instructions will be sent, customer will be responsible for shipping fees. 

You are able to cancel your order before it ships. If it has been shipped out already, please email Email Us for additional instructions. 

Please assess all items once you receive it. If items are damaged or defective please send an email to Email Us. within 7 days of receipt of item and we will gladly replace your items. 

Shipping

Once order is placed, please allow 1-5 business days for items to be shipped out. You will receive an email with a tracking number to track the status of your package. International packages will need more processing time. Please note we are not responsible for lost orders, incorrectly supplied addresses or refused/unclaimed packages.